Restore purchases

Got a new phone, or reinstalled Pixvio.Ai? Your Pro upgrade is not lost. Here is how to get it back, free.

What it means

When you buy Pixvio.Ai Pro, Apple or Google keeps the record on your store account, not on our servers (we have none). On a new phone or after reinstalling, the app does not know yet that you paid. Restore purchases asks the App Store or Google Play to check, and turns Pro back on. You are not charged again.

How to restore

1. Sign in to the same Apple ID or Google account you used to buy Pro.
2. Open Pixvio.Ai and go to Profile.
3. Tap Restore purchases.
4. Pro switches back on within a few seconds.

Still not working?

• Check you are signed in to the store account that made the purchase.
• Make sure you are online. Restoring needs a quick check with the store.
• A purchase on iPhone cannot move to Android, or the other way round, because Apple and Google keep separate records.
• Still stuck? Contact us and include your store receipt (not your photos).